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Privacy Policy

Last updated: March 17, 2025

Privacy Policy Overview

This Privacy Policy explains how Cruisello.com (the "Service"), operated by L-IT, a sole trader company incorporated in the Netherlands, collects, uses, and safeguards your data when you visit cruisello.com (the "Website"). By accessing or using our Service, you agree to the practices described herein. If you do not agree, please refrain from using the Service.

1. Information We Collect

We only collect information that you voluntarily provide or that is necessary to deliver and improve our Service. We do not collect personal data unless you explicitly choose to provide it.

1.1. Personal Data

We may collect personally identifiable information ("Personal Data") that you voluntarily provide when interacting with our Service. This includes:

  • Email Address
  • Name
  • Personal cruise preferences, such as preferred departure ports, cruise types, and cruise durations

1.2. Usage Data

We automatically collect data about your interaction with the Service ("Usage Data") for security, functionality improvement, and personalization purposes. This includes:

Security and Technical Data:

  • IP Address: Used for security monitoring and fraud prevention
  • Browser Type and Version: For service optimization
  • Device Information: To ensure proper functionality

Analytics and Personalization Data:

  • IP Address: Also used to suggest cruises departing from your region
  • Pages Visited: Including which cruise offerings you view
  • Time Spent on Pages: Used to understand your interest level in specific cruises
  • Date and Time of Visits

1.3. Storage and Tracking Technologies

Local Storage

We store certain information locally on your device to enhance your browsing experience:

  • Previously Viewed Cruises
  • Browsing Patterns: Including preferences for:
    • Cruise duration
    • Price ranges
    • Preferred cruise lines
    • Time spent viewing specific offerings

You can clear this local data at any time through your browser settings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage. Cookies are small data files stored on your device. You can manage cookies through your browser settings, but disabling them may affect functionality.

We use the following tracking technologies:

  • PostHog:
    • Type: Analytics cookie
    • Cookie Name: ph_phc
    • Purpose: Analytics and usage tracking
    • Duration: 1 year
  • Sentry:
    • Type: Performance monitoring
    • Purpose: Error monitoring and reliability tracking

2. How We Use Your Data

We process your data for:

  • Providing and Maintaining the Service
  • Enhancing User Experience
  • Sending Marketing and Promotional Content (with your consent)
  • Analyzing Usage Trends
  • Ensuring Security

The lawful bases for processing your data include your consent, compliance with legal obligations, and our legitimate interests in improving the Service.

3. Analytics and Monitoring

We use carefully selected tools to analyze usage patterns and maintain service quality:

3.1. Analytics Tools

  • PostHog: Tracks user interactions to help us understand how our Service is used and improve the user experience. You can opt-out via the cookie settings page.
  • Sentry: Monitors technical performance and tracks errors to ensure reliable service delivery.

We do not share your data directly with cruise lines. When you click a "Book Now" button, you are redirected to the cruise line's official website. After redirection, the cruise line is responsible for managing your data in accordance with its own privacy policy.

5. Data Retention

We retain your Personal Data for the following periods:

  • User Account Information: Retained for as long as your account is active or as required by law.
  • Usage Data: Retained for up to 12 months for analysis and performance improvements.
  • Marketing Data: Retained until you withdraw your consent or request deletion.

After these periods, data is securely deleted or anonymized unless longer retention is legally required.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you are entitled to:

  • Access: Request the data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Deletion: Request deletion of your Personal Data.
  • Restriction: Request limitations on how we process your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to data processing based on legitimate interests.
  • Withdraw Consent: Cancel consent where applicable.

To exercise these rights, contact us at [email protected]. We aim to respond to your request within 14 days.

You may also lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority):

7. Data Security

We implement robust security measures, including encryption, secure server environments, and regular security audits, to protect your data. However, no transmission method over the Internet or electronic storage is completely secure. In the event of a data breach, we will notify affected users within 72 hours.

8. Automated Decision-Making and Profiling

We may use automated decision-making or profiling to deliver personalized content and targeted emails based on your behavior. For example, we may:

  • Recommend cruises based on your preferences.
  • Send reminders about uncompleted bookings.

You have the right to request human intervention, express your views, or object to automated decision-making by contacting us.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

As a Dutch company, we primarily process data within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

11. Policy Updates

This Privacy Policy may be revised periodically. Updates will be posted on this page with a new effective date. Please review it regularly.

12. Governing Law

This Privacy Policy is governed by Dutch law. Disputes shall be resolved under the jurisdiction of the courts in the Netherlands.

13. Contact Information

For questions or concerns, please contact us:

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